Customer satisfaction is important to us. We are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.
Returns
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can assist you.
To be eligible for a return, the item must:
- Be in its original condition.
- Remain unopened and unused unless it arrived damaged or defective.
- Be returned in its original packaging whenever possible.
- Be accompanied by proof of purchase or your order number.
Return requests should be submitted within 14 days of receiving your order.
Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns for:
- Opened or used products.
- Products damaged after delivery due to improper handling or storage.
- Clearance or final sale items.
- Gift cards or promotional items.
- Products that are not in their original condition unless they arrived damaged.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- Clear photographs of the product.
- Photos of the shipping box and packaging.
- A brief explanation of the issue.
Our team will review your request and determine the most appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is the result of our error or the product arrived damaged or defective.
Exchanges
We are happy to replace items that arrive damaged, defective, or incorrectly shipped.
Exchange requests are subject to product availability. If the requested replacement is unavailable, an alternative product or refund may be offered.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
If you need to cancel an order, please contact us immediately after placing it.
Return Shipping
If a return is approved, we will provide instructions on how to return the product.
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.
Missing Packages
If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.
Refused or Undeliverable Orders
Orders returned to us because of an incorrect shipping address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before they can be reshipped.
Original shipping charges are generally non-refundable in these situations.
Policy Updates
Sofix Health Peptides reserves the right to modify this Return & Refund Policy at any time.
Any updates will become effective immediately upon publication on our website. We encourage customers to review this page periodically for the latest information.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.